Overview
Home Furnishing brands are making significant investments in shoring up their digital capabilities across returns management, inventory visibility, fulfillment capabilities, and personalized online and in-store shopping experiences.
What you will learn
By downloading the Industry Playbook for Home Furnishing you will learn:
1
What table stakes and differentiating capabilities are critical to this vertical
2
What Leaders do that sets them apart from non-Leaders.
3
What retailers need to do to address the maturity gaps.
This industry playbook is based on insights from the 2023 Unified Commerce Benchmark Index for Specialty Retail. Based on actual purchases, returns, and customer journeys across digital and physical channels, this benchmark is the first-of-its-kind research that evaluates 124 global brands in 11 specialty retail segments covering 280+ attributes to reveal the leading Unified Commerce retailers in the United States and the opportunities for others to improve their operations.
